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Alerts: Alerts dashboard

The Alerts Dashboard displays the alerts available to users.

It is always accessible to those who have the right to “Create & Process Alerts” (see Access Rights). However, users who have the right to “Process Alerts” can only access the dashboard if at least one alert exists.

From the Alerts Dashboard, we can:

  • Create, open, edit, move, disable or delete an alert depending on the user's access rights
  • Create, open, rename or delete folders

When at least one folder exists, the file tree is displayed on the left.

The blue badge displayed above alerts and folders is there to inform users on cases requiring attention (cases with the status: open and assignee: unassigned).

Users clicking on 'Back to Cases' are navigated to the Unified case list.