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Welcome to Linkurious administration manual v2.10.18. Use the menu to access other documentations.
  1. Introduction
  2. FAQ
  3. Getting started
    1. Technical requirements
    2. Downloading
    3. Installing
    4. Starting Linkurious
    5. Stopping Linkurious
    6. Configure Linkurious
    7. Release notes
    8. Graph DB Feature Map
  4. Troubleshooting
    1. Checking Linkurious status
    2. Reading the logs
    3. Getting support
    4. Manage license
  5. Importing graph data
    1. Neo4j
    2. JanusGraph
    3. Cosmos db
  6. Updating Linkurious
    1. Checking for updates
    2. Backing up your data
    3. Update procedure
  7. Configuring data-sources
    1. Neo4j
    2. JanusGraph
    3. Cosmos DB
    4. Alternative IDs
    5. Merging data-sources
    6. Advanced settings
  8. Search index
    1. Search Option Comparison
    2. Neo4j
    3. Neo4j to Elasticsearch
    4. Azure search
    5. Configuring Elasticsearch
    6. Using Elasticsearch on AWS
    7. Incremental Indexing
  9. User-data store
    1. Migrating to an external database
    2. Backing-up your store
  10. Web server
  11. Authentication
    1. Getting started
    2. LDAP / Active Directory
    3. SSO with Azure AD
    4. SSO with Google
    5. SSO with OpenID Connect
    6. SSO with SAML2 / ADFS
    7. Configuration
  12. Access control
    1. Managing users
    2. Managing groups
    3. Standard access-rights
    4. Property-key access-rights
  13. Guest mode
    1. Guest mode
  14. Data Schema
    1. Property types
    2. Hiding data
    3. Strict mode
  15. Alerts
    1. Configuration
  16. Visualizations appearance
    1. Default styles
    2. Default captions
    3. Geographic tiles
  17. Audit trail
    1. Log format
  18. Plugins
 

Troubleshooting: Getting support

If you need to get support regarding an issue or you have a question, please contact us at support@linkurio.us.

If the issue is technical, send us the application logs as described below.

Collect automatically generated report

You can download an automatically generated report from the Web user interface via the Admin > Global configuration menu:

At the end of the page, click Download Report:

Manual process to collect logs

It can happen that the system fails to start due an error. Since the impossibility to download the automatically generated report, the following files should be added manually to a compressed archive:

  • The application logs: the manager and log folders stored in <linkurious-installation>/data

  • The application configuration (optional): the production.json file stored in <linkurious-installation>/data/config

    Depending on your situation, the configuration file (production.json) may sometimes contains clear-text passwords. Consider redacting such password before sharing your configuration with the support team.