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Welcome to Linkurious administration manual v4.3.1. Use the menu to access other documentations.
  1. Introduction
  2. Feature Availability
  3. FAQ
  4. Getting started
    1. Version support policy
    2. Release notes
    3. Client requirements
    4. Graph DB Feature Map
  5. Deploying on premise
    1. Technical requirements
    2. Downloading
    3. Installing
    4. Starting Linkurious
    5. Stopping Linkurious
    6. Cluster mode
  6. Configuring
  7. Troubleshooting
    1. Checking Linkurious status
    2. Reading the logs
    3. Getting support
    4. Managing licenses
    5. Vulnerabilities
  8. Importing graph data
    1. Neo4j
    2. Memgraph
    3. Amazon Neptune
    4. Cosmos DB
    5. Spanner Graph
    6. Updating your graph data
  9. Updating Linkurious
    1. Checking for updates
    2. Backing up your data
    3. Update procedure
  10. Configuring data-sources
    1. Neo4j
    2. Amazon Neptune
    3. Memgraph
    4. Google Spanner
    5. Cosmos DB
    6. Alternative IDs
    7. Merging data-sources
    8. Advanced settings
  11. Resource management
    1. Managing spaces
    2. Managing tags
  12. Search index
    1. Search Option Comparison
    2. Neo4j Search
    3. Elasticsearch
    4. Neptune Search
    5. Google Spanner Search
    6. Azure Search
    7. Incremental Indexing
    8. Numerical/Date search
  13. User-data store
    1. Migrating to an external database
    2. Backing-up your store
  14. Web server
  15. Authentication
    1. Getting started
    2. LDAP / Active Directory
    3. SSO with Azure
    4. SSO with Google
    5. SSO with OpenID Connect
    6. SSO with SAML2 / ADFS
    7. Configuration
  16. Access control
    1. Managing users
    2. Managing groups
    3. Standard access-rights
    4. Property-key access-rights
  17. Guest mode
    1. Guest mode
  18. Data Schema
    1. Property types
    2. Hiding data
    3. Strict mode
  19. Alerts
    1. Configuration
  20. Entity resolution
    1. Requirements
    2. Installing
    3. Configuring
    4. Accessing Entity Resolution
    5. Managing mappings
    6. Running Entity Resolution
    7. Viewing Results and explanations
    8. Node Grouping and Collapsing
    9. Managing the license
    10. Troubleshooting tips
  21. Email Notifications
    1. Configuration
  22. Visualizations appearance
    1. Default styles
    2. Default captions
    3. Default properties order
    4. Geographic tiles
  23. Audit trail
    1. Log format
  24. Webhooks
  25. Observability
  26. Plugins
    1. Query AI
  27. Deep link
 

Troubleshooting: Managing licenses

Managing licenses

Install the license

When running Linkurious Enterprise for the first time, you are asked to provide a valid license. You can download your license file from our Customer center.

Once you have provided a valid license, we ask you to create your Admin account.

License Dashboard

Click on the top right hand Admin & Settings menu and select Licenses management to access the license dashboard.

From here, you can have a look at:

  • the expiry date of your currently running license
  • some information that can be useful for our support engineers like Customer Key, Instance Key, Telemetry info and deployement type.
  • your user allocation and consumption
  • your alerts allocation and consumption
  • the features available in your license

Check if the license has expired

When your license expires, you are notified within the Linkurious Enterprise interface and asked to upload a new one.

Update the license (on-prem deployment only)

If your license with Linkurious has expired, please contact our sales team. In case your license has already been renewed, you can update the license. To achieve this:

From the license dashboard, click on Choose file in the Update license section, then click Upload.