| Entity Resolution is not available |
- Check that the selected data-source is Neo4j, and not read-only |
|
- Check that the feature is enabled in the global configuration |
|
- Check the Entity Resolution server is up and running |
|
- Entity Resolution may have been run on another dataset already. Clear results on this dataset and try again. |
| The "Run" button is disabled |
Ensure at least one mapping is configured, and that the license is valid (not expired) |
| Mapping edit/delete are disabled |
Wait for the current ER process to finish |
| "WHY?" explanations are not available |
The record may be alone, Entity Resolution results may have been cleared, or Entity Resolution server is not reachable |
| Email notifications are not received |
Ensure mailer settings are configured and notifications are enabled |
| Metrics show 0 after license expiry |
This is expected behavior due to Senzing license validation limitations |
